Return Merchandise Authorization (RMA) Policy
In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/credit) and whether the box has been opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Customer is responsible for shipping charges to CMR distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by CMR to Customer, at CMR’s expense, using the same shipping method as was used by Customer to ship the original products back to CMR. If the carrier selected by Customer is not used by CMR, a comparable shipping method will be selected.
Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.
Return privileges vary by manufacturer. Please contact CMR Customer Relations at firstname.lastname@example.org for details.